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Can I purchase more than one membership? Do I need more than one?
Membership benefits will be shared to all users on any JRNY-compatible machine. Strength & Whole Body users without a built-in touchscreen or Bluetooth-compatible machine will require their own membership.You can add additional accounts to your Membership through the Family Profiles tab on the Manage Account screen at http://JRNY.com (US) or http://ca.jrny.com/ (CA).
All Access accounts can add an additional 5 friends or family members
Mobile Only accounts can add an additional 2 friends or family members
How do I cancel my membership?
To cancel your membership (see refund policy):
Sign in to your account on http://JRNY.com
Go to Manage Account in the menu dropdown (this is the round profile button on desktop or the menu button on mobile).
At the bottom of the Membership & Billing screen, select ‘Cancel Plan’.
Note: If your membership or trial was set up through the App Store/Google play, you can find information towards the bottom of this page on how to manage your membership.
What’s the difference between a monthly and annual membership?
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Whether you bought a new or used product, the sign up process for a JRNY membership will be the same. Start by creating an account at http://JRNY.com (US) or http://ca.jrny.com (CA).
Can I use my membership across different machines? At the same time?
Yes. Your JRNY membership can be used simultaneously across up to five JRNY-compatible products at a time.
How do I sign up for a membership?
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To sign up for a JRNY membership:
Go to [link to sign up path].
Choose the brand of product that you plan to use with JRNY - either Bowflex or Schwinn. If you are unsure, choose either brand. JRNY will work for either brand if the product is compatible.
Next, you’ll see a message about being redirected to either the Bowflex or Schwinn website, depending on what you selected in the previous step.
Select ‘CONTINUE’.
Once redirected, you will be prompted for your email address (we’ll use this to check for an existing account).
Next, select a plan to redeem your free trial.
Enter your contact and billing info, read the disclosure, and select ‘Start Membership’http://JRNY.com (US) or http://ca.jrny.com (CA).
If you need a JRNY account, select Start Your JRNY.
Complete the info on the Sign up for JRNY screen.
Go to the email you used to sign up, get the confirmation code, enter it on the Confirm your email screen then select the Confirm button.
On the Welcome to JRNY! screen, select the Continue to Free Trial button.
On the next screen select if you are using a touchscreen product or not (select View Touchscreen Products if you are unsure) then tap Continue.
Enter in the billing information then select Start Free Trial.
If you have a JRNY account, select Sign In.
Enter your email then password.
On the next screen select if you are using a touchscreen product or not (select View Touchscreen Products if you are unsure) then tap Continue.
Enter in the billing information then select Start Free Trial.
How do I know if a product is compatible with JRNY?
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