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For JRNY Built-In Products:

Related Issues

  • Suddenly returning to the JRNY or Android Logo screen

  • JRNY seems slow or unresponsive

  • Interruption of services due to pop ups on screen

Best Practices

  • Keeping the machine plugged in often to receive regular updates

  • Allow workouts to save to your Journal before powering off

(tick) Troubleshooting Steps

The following steps can help to resolve any related issues:

Check for Updates

Expand
titleCheck for Updates (Logged In)

  • Navigate to the Profile tab

  • Tap quickly & repeatedly 10-15 times on your initials in the circle

  • Select "Check for Updates”

Expand
titleCheck for Updates (During Startup)

  1. Reboot the machine, waiting for the JRNY logo screen to appear

  2. Tap quickly & repeatedly on “Launcher Version” in the top right corner of the screen

  3. From the “Select Action” menu, choose “Check for Updates”

Expand
titleTroubleshooting - Stuck on Android Screen

Power cycle your machine:

  • Unplug the power cord from your machine

  • Wait 30 seconds (this allows the machine to completely power down)

  • Plug the power cord back into your machine

  • Watch your console to ensure it progresses past the "Powered by Android" screen (reference 1).

(Reference 1)

Image RemovedThe Powered by Android screen is shown. Power cycling your machine should clear the issue.

  • If the issue persists, power cycle your machine again using the steps above, leaving it powered down for up to 15 minutes.

For the JRNY Mobile App:

(tick) Troubleshooting Steps

The following steps can help to resolve any related issues:

Check for Updates

Expand
titleTroubleshooting - Check for Updates

  • Navigate to your devices App Store and check that any available updates are downloaded.

Expand
titleTroubleshooting - Clear Cache

  • Per your devices User Manual, Clear the cache for the JRNY App. Then attempt to use the app once more.

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Troubleshooting Steps

The following steps can help to resolve any related issues:

Check for Updates

Expand
titleCheck for Updates (Logged In)

  • Navigate to the Profile tab

  • Tap quickly & repeatedly 10-15 times on your initials in the circle

  • Select "Check for Updates”

Expand
titleCheck for Updates (During Startup)

  1. Reboot the machine, waiting for the JRNY logo screen to appear

  2. Tap quickly & repeatedly on “Launcher Version” in the top right corner of the screen

  3. From the “Select Action” menu, choose “Check for Updates”

Related articles

Filter by label (Content by label)showLabelsfalsemax5sortmodifiedshowSpacefalsecqllabel in ( "troubleshooting" , "app_performance" )

Info

Needing Additional Assistance? Submit a help request here: https://www.jrny.com/customer-service.html

Related Issues

  • Sudden returning to the JRNY or Android Logo screen

  • JRNY seems slow or unresponsive

  • Interruption of services due to pop ups on screen

Best Practices

  • Keeping the machine plugged in often to receive regular updates

  • Allow workouts to save to your Journal before powering off

Contact Support