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Sign in to your account on http://JRNY.com
Go to ‘Manage Account’ in the menu dropdown (this is the round profile button on desktop or the menu button on mobile).
From the Membership & Billing screen, select ‘UPDATE INFO’.
Update your credit card details and select ‘UPDATE’. For security purposes, you will need to re-enter all the details of your card, even if you’re only updating the expiration date.
How do I add/remove someone on my membership?
Sign into your account on JRNY.com.
From the Manage account screen, select the Family Profiles tab.
To add someone, click the Add Family Member link, enter the email and Nickname then click the Send Invite button.
To remove someone, select the name from the Your Family list, click the Remove from Family link then click the Remove Profile button.
How do I pause my membership?
This option is only available on a monthly plan.
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Bowflex Touchscreen Products
Tap your initials in the top left corner.
Tap Add Profile from the top of the list.
From the Add Profile screen, tap Log In with an Existing Profile icon to log in with an existing user account profile or tap the Create New Profile icon to add a new Profileuser profile.
To exit the screen without any changes, tap Cancel in the upper left.
JRNY App on Mobile Devices (Must be completed using the membership holder’s phone or tablet.)
Log in to the membership holder’s ProfileJRNY.
Once connected to your machine, tap your Tap your initials in the top left corner.
Select Create Profile From the Add Profile screen, tap Log In with an Existing Profile icon to log in with an existing user profile or tap the Create New Profile icon to add a new user or Log in with an existing Profile.Connect profile.
To exit the screen without any changes, tap Cancel in the upper left.
If using with a machine, connect to the machine once again to complete the process.
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