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App Performance

Related Issues

  • Sudden returning to the JRNY or Android Logo screen

  • JRNY seems slow or unresponsive

  • Interruption of services due to pop ups on screen

Best Practices

  • Keeping the machine plugged in often to receive regular updates

  • Allow workouts to save to your Journal before powering off

Troubleshooting Steps

The following steps can help to resolve any related issues:

Check for Updates

 Check for Updates (Logged In)

  • Navigate to the Profile tab

  • Tap quickly & repeatedly 10-15 times on your initials in the circle

  • Select "Check for Updates”

 Check for Updates (During Startup)

  1. Reboot the machine, waiting for the JRNY logo screen to appear

  2. Tap quickly & repeatedly on “Launcher Version” in the top right corner of the screen

  3. From the “Select Action” menu, choose “Check for Updates”

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