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For JRNY Built-In Products:
Troubleshooting Steps
The following steps can help to resolve any related issues:
Wi-Fi
Refreshing the Wi-Fi connection
Reboot your machine, waiting for the JRNY logo screen to appear
Tap quickly & repeatedly on “Launcher Version” in the top right corner of the screen
From the “Select Action” menu, choose “System Settings”
Select your Network, and tap “Forget”
Select your Network once again, tapping the line to enter your password and then connect. Once done, tap Exit in the top right
Connecting to a Mobile Hotspot
(If available) Activate the Mobile Hotspot on your Phone or Tablet
Reboot the machine, waiting for the JRNY logo screen to appear
Tap quickly & repeatedly on “Launcher Version” in the top right corner of the screen
From the “Select Action” menu, choose “System Settings”
Find and select the Hotspot name from the list, tapping the line to enter the password and then connect. Once done, tap Exit in the top right
Bluetooth
If encountering any Bluetooth device connectivity issues, please try the following:
Check Runtime Permissions
Navigate to the Profile tab
Tap quickly & repeatedly 10-15 times on your initials in the circle
Select "Check Runtime Permissions"
Reboot the machine
For the JRNY Mobile App:
Troubleshooting Steps
The following steps can help to resolve any related issues:
Wi-Fi
Refreshing the Wi-Fi connection
Reboot your machine, waiting for the JRNY logo screen to appear
Tap quickly & repeatedly on “Launcher Version” in the top right corner of the screen
From the “Select Action” menu, choose “System Settings”
Select your Network, and tap “Forget”
Select your Network once again, tapping the line to enter your password and then connect. Once done, tap Exit in the top right
Connecting to a Mobile Hotspot
(If available) Activate the Mobile Hotspot on your Phone or Tablet
Reboot the machine, waiting for the JRNY logo screen to appear
Tap quickly & repeatedly on “Launcher Version” in the top right corner of the screen
From the “Select Action” menu, choose “System Settings”
Find and select the Hotspot name from the list, tapping the line to enter the password and then connect. Once done, tap Exit in the top right
Bluetooth
If encountering any Bluetooth device connectivity issues, please try the following:
Check Runtime Permissions
Navigate to the Profile tab
Tap quickly & repeatedly 10-15 times on your initials in the circle
Select "Check Runtime Permissions"
Reboot the machine
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