For JRNY Built-In Products:

Related Issues

  • Unable to start up streaming services (Netflix, JRNY Radio, Disney+, Amazon, etc.)

  • Issues with playback during streaming

  • Poor video or music quality

Best Practices

  • Check for updates

  • Power cycle your machine

(tick) Troubleshooting Steps

The following steps can help to resolve any related issues:

Streaming & Entertainment

  1. Reboot your machine, waiting for the JRNY logo screen to appear

  2. Tap quickly & repeatedly on “Launcher Version” in the top right corner of the screen

  3. From the “Select Action” menu, choose “System Settings”

  4. Select your Network, and tap “Forget”

  5. Select your Network once again, tapping the line to enter your password and then connect. Once done, tap Exit in the top right

  1. Unplug the power cord from the router

  2. Wait 30 seconds (this allows the router to power down completely)

  3. Plug the power cord back into the router

  4. It may take approximately 10 minutes before the internet connection is fully re-established.

Needing Additional Assistance? Submit a help request here: Contact Support