How much does a JRNY membership cost?
Membership prices vary by location but can be found at the following JRNY sites:
US - [http://JRNY.com ]
CA - [http://ca.JRNY.com ]
International (Set up within the JRNY App):
Is JRNY available outside the US?
JRNY is available (in English only) outside the US through the Google Play/Apple App Stores.
How do I begin my free trial?
To start your free trial please visit the respective JRNY site for your location:
US - [http://JRNY.com ]
CA - [http://ca.JRNY.com ]
International (Set up within the JRNY App):
How does the free trial work?
Once you’ve completed trial membership registration through http://JRNY.com , you’ll use the same credentials to log into the JRNY app and begin your profile setup.
Can I purchase more than one membership? Do I need more than one?
You you can add additional accounts to your membership by connecting the account to your machine.
Multiple memberships for non-machine accounts are not available at this time.
How do I cancel my membership?
To cancel your membership (see refund policy):
Sign in to your account on http://JRNY.com
Go to Manage Account in the menu dropdown (this is the round profile button on desktop or the menu button on mobile).
At the bottom of the Membership & Billing screen, select ‘Cancel Plan’.
Note: If your membership or trial was set up through the App Store/Google play, you can find information towards the bottom of this page on how to manage your membership.
What’s the difference between a monthly and annual membership?
Monthly subscriptions will renew each month at then-current rates and can be paused.
Annual memberships are renewed (annually) at a 38% discounted rate vs the monthly subscription over the course of the year and cannot be paused.
How do I switch the terms of my membership? Monthly/annual?
To switch your plan terms to monthly or annual:
Sign in to your account on http://JRNY.com
Go to ‘Manage Account’ in the menu dropdown (this is the round profile button on desktop or the menu button on mobile).
On the Membership & Billing screen, select the toggle switch. If you are on a monthly plan, you’ll be prompted to switch to an annual plan and vice versa. Select ‘SWITCH TO MONTHLY [or ANNUAL]’.
Please note that your new terms will not go into effect until the next billing cycle. The only exception to this is if your membership is paused. In this case, your new terms will be effective immediately and you will be billed at the new rate as soon as you confirm the switch.
Read the disclosure statement and select ‘CONFIRM’.
Can I use JRNY without connecting it to a product?
You will have access to the Journal, Strength and & Whole Body workouts when not connected to your product. Machine-specific workouts are only available when connected.
How do I set up a membership if I bought a used machine?
Whether you bought a new or used product, the sign up process for a JRNY membership will be the same. Start by creating an account at http://JRNY.com (US) or http://ca.jrny.com/ (CA).
Can I use my membership across different machines? At the same time?
Yes. Your JRNY membership can be used simultaneously across up to five JRNY-compatible products at a time.
How do I sign up for a membership? (website and app stores)
To sign up for a JRNY membership:
Go to [link to sign up path].
Choose the brand of product that you plan to use with JRNY - either Bowflex or Schwinn. If you are unsure, choose either brand. JRNY will work for either brand if the product is compatible.
Next, you’ll see a message about being redirected to either the Bowflex or Schwinn website, depending on what you selected in the previous step.
Select ‘CONTINUE’.
Once redirected, you will be prompted for your email address (we’ll use this to check for an existing account).
Next, select a plan to redeem your free trial.
Enter your contact and billing info, read the disclosure, and select ‘Start Membership’.
How do I know if a product is compatible with JRNY?
To learn if a product is compatible with JRNY:
US - go here (https://jrny.com#explore )
CA - go here (https://ca.jrny.com#explore )
International - go here (https://global.bowflex.com/en/jrny.html#products )
Am I able to manage my membership through App Store/Google Play?
To manage your membership, please follow the steps per your App Store:
Google Play
Open the Google Play Store
Sign In to your Google Account
Tap your account icon and select Payments & Subscriptions→Subscriptions
Further info can be found here [Manage your Membership - Google]
Apple Store
Open the Settings app
Tap your Apple ID/Name
Select Subscriptions & your JRNY Membership
Further info can be found here [Apple - Manage your Membership]
Membership purchase/payment terms
You can choose to have your trial renew into the monthly or annual plans.
Will my membership auto-renew? Can I stop it from renewing?
JRNY membership trials are automatically set to renew according to the payment terms selected. You can manage your membership and renewal terms any time at http://JRNY.com