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Membership Details

How much does a JRNY membership cost?

Is JRNY available outside the US?

  • JRNY is available (in English only) outside the US through the Google Play/Apple App Stores.

How do I begin my free trial?

How does the free trial work?

Once you’ve completed trial membership registration through http://JRNY.com , you’ll use the same credentials to log into the JRNY app and begin your profile setup. 

Can I purchase more than one membership? Do I need more than one? 

  • Membership benefits will be shared to all users on any JRNY-compatible machine. Strength & Whole Body users without a built-in touchscreen or Bluetooth-compatible machine will require their own membership.

How do I cancel my membership?

To cancel your membership:

  • Sign in to your account on http://JRNY.com

  • Go to Manage Account in the menu dropdown (this is the round profile button on desktop or the menu button on mobile).

  • At the bottom of the Membership & Billing screen, select ‘Cancel Plan’.

What’s the difference between a monthly and annual membership?

  • Monthly subscriptions will renew each month at then-current rates and can be paused. 

  • Annual membership can be paused and is renewed (annually) at a 38% discounted rate vs the monthly subscription over the course of the year.

How do I switch the terms of my membership? Monthly/annual?

To switch your plan terms to monthly or annual:

  • Sign in to your account on http://JRNY.com

  • Go to ‘Manage Account’ in the menu dropdown (this is the round profile button on desktop or the menu button on mobile).

  • On the Membership & Billing screen, select the toggle switch.  If you are on a monthly plan, you’ll be prompted to switch to an annual plan and vice versa.  Select ‘SWITCH TO MONTHLY [or ANNUAL]’.

  • Please note that your new terms will not go into effect until the next billing cycle.  The only exception to this is if your membership is paused.  In this case, your new terms will be effective immediately and you will be billed at the new rate as soon as you confirm the switch.

  • Read the disclosure statement and select ‘CONFIRM’.

Can I use JRNY without connecting it to a product?

  • You will have access to the Journal, Strength and & Whole Body workouts when not connected to your product. Machine-specific workouts are only available when connected.

How do I set up a membership if I bought a used machine?

Whether you bought a new or used product, the sign up process for a JRNY membership will be the same. Start by creating an account. 

Can I use my membership across different machines? At the same time?

  • Yes. Your JRNY membership can be used simultaneously across up to five  JRNY-compatible products at a time.

How do I sign up for a membership? (website and app stores)

To sign up for a JRNY membership:

  • Go to [link to sign up path].

  • Choose the brand of product that you plan to use with JRNY - either Bowflex or Schwinn.  If you are unsure, choose either brand.  JRNY will work for either brand if the product is compatible.

  • Next, you’ll see a message about being redirected to either the Bowflex or Schwinn website, depending on what you selected in the previous step.

  • Select ‘CONTINUE’.

  • Once redirected, you will be prompted for your email address (we’ll use this to check for an existing account).

  • Next, select a plan to redeem your free trial.

  • Enter your contact and billing info, read the disclosure, and select ‘Start Membership’.

How do I know if a product is compatible with JRNY?

To learn if a product is compatible with JRNY:

Am I able to manage my membership through App Store/Google Play?

To manage your membership, please follow the steps per your App Store:

  • Google Play

    • Open the Google Play Store

    • Sign In to your Google Account

    • Tap your account icon and select Payments & Subscriptions→Subscriptions

  • Apple Store

Membership purchase/payment terms

  • You can choose to have your trial renew into the monthly or annual plans.

Will my membership auto-renew? Can I stop it from renewing?

  • JRNY membership trials are automatically set to renew according to the payment terms selected. You can manage your membership and renewal terms any time at http://JRNY.com

Profile/Account

How do I activate my account?

  • Profiles are activated by following the "Create Profile" process in JRNY and entering the 6-Digit code sent to your email.

How do I log into my account? (website and app)

  • Using your email & password, Sign in on the JRNY website to manage your membership or Log In to the JRNY app to start your workouts. Your login credentials will be the same on the JRNY website and in the JRNY app.

How do I change my password?

To change your password without signing in:

  • Go to [link to Forgot Password screen]

  • Enter your email.  If your email is associated with an account, we’ll send you a confirmation code.

  • Fill in the Confirmation Code, New Password, and Confirm New Password fields.

  • Select ‘RESET PASSWORD’.

To change your password when signed in:

  • Sign in to your account on http://JRNY.com

  • Go to ‘Manage Account’ in the menu dropdown (this is the round profile button on desktop or the menu button on mobile).

  • Select the ‘Password’ tab on desktop, or from the slide-in menu on mobile (select the back arrow to the left of the page heading).

  • Fill in the Current Password, New Password, and Confirm New Password fields.  If you don’t remember your current password, you can reset your password here [link to Forgot Password screen].

  • Select ‘CHANGE PASSWORD’.

Can I update my email?

  • Contact Support by using the Feedback & Support option under Profile within the JRNY app, or by emailing JRNYPlatform@nautilus.com

How do I change/update my billing address?

  • Sign in to your account on http://JRNY.com

  • Go to ‘Manage Account’ in the menu dropdown (this is the round profile button on desktop or the menu button on mobile).

  • From the Membership & Billing screen, select ‘UPDATE INFO’.

  • Update your billing address details and select ‘UPDATE’.  

  • Note for Synchrony customers:  If you’re currently paying for your membership through Synchrony Financing, you’ll need to switch your payment method to a credit card (Visa, MasterCard, Amex, or Discover) if you want to manage your billing info through http://JRNY.com .  Once you do this, you won’t be able to switch back to Synchrony Financing.

How do I change/update my credit card?

  • Sign in to your account on http://JRNY.com

  • Go to ‘Manage Account’ in the menu dropdown (this is the round profile button on desktop or the menu button on mobile).

  • From the Membership & Billing screen, select ‘UPDATE INFO’.

  • Update your credit card details and select ‘UPDATE’.  For security purposes, you will need to re-enter all the details of your card, even if you’re only updating the expiration date.

How do I pause my membership?

This option is only available on a monthly plan.

  • Sign in to your account on http://JRNY.com

  • Go to Manage Account in the menu dropdown (this is the round profile button on desktop or the menu button on mobile).

  • At the bottom of the Membership & Billing screen, select ‘Pause Membership’.

  • Choose how long you’d like to pause.

  • Select ‘Schedule Pause’.

  • Your membership will pause at the beginning of your next billing cycle.  You can cancel the scheduled pause any time before that.

How do I resume a paused membership?

This option is only available on a monthly plan.

  • Sign in to your account on http://JRNY.com

  • Go to ‘Manage Account’ in the menu dropdown (this is the round profile button on desktop or the menu button on mobile).

  • At the top of the Membership & Billing screen, select ‘RESUME MEMBERSHIP’.

  • Note that you will be billed immediately for the current month and that your billing cycle will change.

  • Select ‘CONFIRM’.

How do I remove profiles from my account? 

  • Sign in to your Profile within the JRNY app (If using the JRNY mobile app, connect to your machine).

  • Tap your initials in the top left corner followed by “Manage Profiles” in the dropdown menu.

  • Select any Profiles you wish to remove and then choose “Unpair” to confirm removal.

How do I add a user to my account/machine/app?

  • Bowflex Touchscreen Products

    • Tap your initials in the top left corner.

    • Select Create a Profile to add a new Profile, or Log Out to allow an existing user to Log In.

  • JRNY App on Mobile Devices (Must be completed using the membership holder’s phone or tablet.)

    • Log in to the membership holder’s Profile.

    • Once connected to your machine, tap your initials in the top left corner.

    • Select Create Profile to add a new user or Log in with an existing Profile.

    • Connect to the machine once again to complete the process.

Note: It’s not currently possible to share membership benefits without a JRNY-compatible Bowflex Touchscreen product  or Bluetooth connectable machine.

About JRNY

What is JRNY? 

  • JRNY is an adaptive fitness membership that evolves to fit you better with each use. It suggests personalized workouts that adapt to you and your fitness needs, helping you make progress towards your unique fitness goals. 

How does it work?

  • First, the JRNY platform assesses your fitness level and designs workouts tailored to you and your personal fitness journey. Then, it recommends workouts based on your abilities and the workout experiences you favor. Finally, your JRNY® workouts automatically adjust over time as you progress. As you evolve, the more your workouts adapt to keep you challenged. This removes the guesswork and creates a personalized fitness plan you can stick to for long-term success.

What features does the JRNY membership offer? 

  • Through JRNY, you can perform Adaptive Workouts based on your fitness level, ride or run through global destinations with Explore the World, and follow along with world-class trainers with our library of trainer-led videos.

  • You can also access workouts curated Just for You based on your previous preferences.

How do I download the app? (website and app stores)

The JRNY App can be downloaded from your device’s App Store.

Getting started with the app (fitness assessment and first workouts)

  1. Fitness Assessment

  • Make sure your volume is turned up & get ready for the Fitness Assessment.

  • Follow the audio coach through a few intervals

  • On the speed dial, hit the highlighted Burn Rate zones by adjusting your speed

How do I connect to other third party apps?

For built-in touchscreen products:

  • On your personal mobile device, open the third party app you’re wanting to connect.

  • On your machine touchscreen, find & select “Workout with your Favorite App” under Programs->Standard Workouts.

  • Once the “Workout with your Favorite App” exercise is started, open Bluetooth within the third party app and connect to your machine.

For products without a touchscreen:

  • Power on your machine and open your third party app, connecting to the machine through the Bluetooth menu

Am I able to mirror or cast JRNY onto a larger screen?

  •  While the JRNY app is designed to be used with your device on the go, mirroring to a TV or larger screen is a great way to enhance the experience and get the most out of your workouts. Check out the mirroring options in your personal streaming device or TV to learn more. 

Note: A third party device is needed to cast the JRNY app (ex. Chromecast, Apple TV, etc.)

How do I start a workout?

  • To start a workout, choose your workout type from the tabs within JRNY

    • Programs - Adaptive & Manual Workouts

    • Explore the World - Virtual Routes

    • Videos - Trainer Led Workout Routines

  • Once you’ve selected a tab, tap on a workout to view a summary of the exercise

  • Once you’ve found your desired workout, hit Select & choose any Entertainment, Radio Stations, or Explore the World routes you’d like to pair with it!

  • Once completed, your workout data can be found within the Journal tab along with any Milestones

Note: The Fitness Assessment must be completed before workouts will display.

What metrics does the JRNY platform share with me?

You can customize your metrics bar by toggling certain metrics on and off using the gear icon menu during a workout. Metrics customization is only available on Bowflex Touchscreen products and within Adaptive or Explore the World workouts.

  • Time (Remaining) - Time remaining until workout ends

  • Time (Total) - Time elapsed since start of workout

  • Interval Timer (Middle of Screen) - Time remaining in the current interval

  • Calories - Calories burned since start of workout

  • RPM - Revolutions per minute

  • Resistance/Incline - Numeric value showing current level

  • Burn Rate - Amount of Calories per minute burned, calculated based on Resistance & Speed

  • Heart Rate - Reading of heart rate from Bluetooth HR monitor or HR hand zones

 

JRNY with Motion Tracking Specific 

Why can I only access JRNY with Motion Tracking programs on tablets?

When using the JRNY app, we want you to have the best experience possible. Our Motion Tracking workouts  are currently best suited for devices with larger screens such as tablets. We are continually working to improve the JRNY platform and will expand this functionality to other mobile devices–making it even easier for you to experience the full range of the JRNY app on-the-go.

Why is the Dumbbells tab not showing on my device?

The Dumbbells Tab is only displayed when a Bowflex® SelectTech® 552 or 1090 dumbbell has been added to your home gym. To add dumbbells to your home gym, go to your Profile Tab, then Manage Home Gym, and add the dumbbell. Be sure to Save the addition to your profile. Once complete, select the program tab then the dumbbell tab.

 

What does the “Device Partially Supported” message mean?

The device running the JRNY app may have an older or outdated processor (armv7 processors) that cannot handle some of the features of the motion tracking system. Certain features may be disabled when using this device with the app.

Some unsupported devices:

  • Samsung Galaxy Tab A7 (SM-T500)

  • Samsung Galaxy Tab A 10.1 (2019) (SM-T510)

  • Samsung Galaxy Tab A 10.1 (SM-T580)

  • Amazon Fire HD 10 (KFMAWI)

  • Samsung Galaxy Tab 4 10.1 (SM-T350)

 

 

How do I get JRNY motion tracking to recognize my forms?

First, make sure that you’re in full view of the camera. The motion tracking system will guide you through two body positions to ensure it can accurately count your reps and provide form guidance. 

 

Why is JRNY motion tracking missing my first reps?

There tends to be a second or two delay between when the coach says to get started and when the workout timer begins. Pause to begin your reps until the workout timer sounds and starts.

 

 Why is JRNY not tracking my reps accurately?

It’s likely that the software is having trouble separating your form from the background. We suggest wearing a contrasting outfit from the background. And if possible, select a background free of visual clutter. Items worn with similar colors to the background and shadows, such as shoes, can sometimes be visually confusing.

If your motion is still not being captured, review the figure tracker window during a workout to see if there are any background interferences. Adjust your position so the interference is outside of your field of motion, move the interference (if possible), or hide it with a non-patterned, solid color blanket or towel.

 How do I make the workout easier if the level is too high?

If you are unable to physically perform an exercise exactly, adjust it to what you can do. Such as instead of a High Plank Push Up, do the Push Ups using your knees. In time, you may be able to perform the workout.

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