1. Power cycle your machine:

   1. Unplug the power cord from your machine

   2. Wait 30 seconds (this allows the machine to completely power down)

   3. Plug the power cord back into your machine

2. Once your machine has rebooted, attempt to start the workout again and check if the issue continues.

1. Reboot your machine, waiting for the JRNY logo screen to appear

2. Tap quickly & repeatedly on “Launcher Version” in the top right corner of the screen

3. From the “Select Action” menu, choose “System Settings”

4. Select your Network, and tap “Forget”

5. Select your Network once again, tapping the line to enter your password and then connect. Once done, tap Exit in the top right

1. Unplug the power cord from the router

2. Wait 30 seconds (this allows the router to power down completely)

3. Plug the power cord back into the router

4. It may take approximately 10 minutes before the internet connection is fully re-established.

1. Power cycle your machine:

   1. Unplug the power cord from your machine

   2. Wait 30 seconds (this allows the machine to completely power down)

   3. Plug the power cord back into your machine

2. Once your machine has rebooted, attempt to start the workout again and check if the issue continues.

1. Uninstall JRNY from your device

   • Apple Support:  Delete apps on your iPhone, iPad, and iPod touch

   • Android Support:  Delete, disable & manage unused apps on Android

2. Turn your device off, then back on

3. Reinstall JRNY from the App Store/Google Play Store

4. Power cycle your machine:

   1. Unplug the power cord from your machine

   2. Wait 30 seconds (this step is important, as it allows the machine to completely power down)

   3. Plug the power cord back into your machine

   4. Do not touch any buttons on the console while it is starting up.

5. Test if the issue persists.

Needing Additional Assistance? Submit a help request here: Contact Support