Related Issues

Strange behavior of Workout Metrics
Issues with Video or Trainer Audio during a workout

Best Practices

Check for Updates
Make sure your JRNY volume levels are appropriately set

For JRNY Built-In Products:

Workouts Troubleshooting Steps

Please note, for JRNY Built-In Touchscreen products:

The JRNY app cannot be used to select or complete cardio workouts on your JRNY Built-In equipment - use the touchscreen on your machine to browse, select, and complete workouts.

The JRNY app can be used to view your Journal remotely and select Whole Body workouts, or workouts using JRNY-Compatible cardio or strength equipment.

The following steps can help to resolve any related issues:

Power cycle your machine:
1. Unplug the power cord from your machine
2. Wait 30 seconds (this allows the machine to completely power down)
3. Plug the power cord back into your machine
Once your machine has rebooted, attempt to start the workout again and check if the issue continues.

Reboot your machine, waiting for the JRNY logo screen to appear
Tap quickly & repeatedly on “Launcher Version” in the top right corner of the screen
From the “Select Action” menu, choose “System Settings”
Select your Network, and tap “Forget”
Select your Network once again, tapping the line to enter your password and then connect. Once done, tap Exit in the top right

Unplug the power cord from the router
Wait 30 seconds (this allows the router to power down completely)
Plug the power cord back into the router
It may take approximately 10 minutes before the internet connection is fully re-established.

For the JRNY Mobile App:

Workouts Troubleshooting Steps

The following steps can help to resolve any related issues:

Power cycle your machine:
1. Unplug the power cord from your machine
2. Wait 30 seconds (this allows the machine to completely power down)
3. Plug the power cord back into your machine
Once your machine has rebooted, attempt to start the workout again and check if the issue continues.

Uninstall JRNY from your device
- Apple Support: Delete apps on your iPhone, iPad, and iPod touch
- Android Support: Delete, disable & manage unused apps on Android
Turn your device off, then back on
Reinstall JRNY from the App Store/Google Play Store
Power cycle your machine:
1. Unplug the power cord from your machine
2. Wait 30 seconds (this step is important, as it allows the machine to completely power down)
3. Plug the power cord back into your machine
4. Do not touch any buttons on the console while it is starting up.
Test if the issue persists.

Needing Additional Assistance? Submit a help request here: Contact Support