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For JRNY Built-In Products:

(tick) Troubleshooting Steps

If you are seeing any error messages, please consult the below troubleshooting steps:

Error Messages

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titleTroubleshooting - 0AB Error

The 0AB error code typically occurs when the machine connection is blocked by a security feature on the router or by the Internet Service Provider (ISP)

.Note:  If the customer needs assistance with unpausing or unblocking devices through their ISP or router, we should direct them to their ISP for further assistance

.

Steps

  1. Check for blocked devices in your ISP app or router interface.

    • The machine should show up as a vaguely named Android device (e.g., Generic Brand Android Device, Generic Android Tablet, Android, etc.).

    • ISP apps are typically named after the service provider (e.g., xFinity app, Spectrum app, TWC app, etc.)

  2. If the blocked device is located, unpause or unblock the device. The 0AB error will disappear within 30 seconds.

  3. If no devices are paused/blocked, please troubleshoot using our Connectivity Troubleshooting Steps.

Expand
titleTroubleshooting - 0L/0K Error

Check the date/time settings on the console and confirm they are correct. Date/Time should be set automatically, but may not always be. 

  • From the Log In or JRNY screen, rapidly tap in the upper right corner 10-15 times.

  • From the Advanced User Actions menu, select Set Date/Time

  • Tap to toggle Automatic date & time on.

  • Tap Exit in the corner to save and return to the Log In screen. 

For the JRNY Mobile App:

(tick) Troubleshooting Steps

If you are seeing any error messages, please consult the below troubleshooting steps:

Check for Updates

Expand
titleTroubleshooting - Check for Updates

  • Navigate to your devices App Store and check that any available updates are downloaded.

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Info

Needing Additional Assistance? Submit a help request here: Contact Support