This error message typically appears during start-up, or when changing or selecting a profile after a period of inactivity.

This does not mean there is an issue with your JRNY account or membership! JRNY is requesting to reload due to an internet connectivity issue.

Steps

1. Tap Retry to attempt the request again.

2. Tap Dismiss to be returned to the Log In / Create Account / Preview JRNY page.

3. If the error reappears, please troubleshoot using our Connectivity Troubleshooting Steps.

This error is typically caused by a communication issue between the Console and the Base Hub.

Steps

1. Verify that all available updates have been installed.

   1. Tap on the Profile tab

   2. On your initials in the circle, rapidly tap 10 times

   3. Tap Check for Updates in the Advanced User Actions menu

   4. If any updates are available, install them now

2. Power cycle your machine:

   1. Unplug your machine from power.

   2. Wait 30 seconds before continuing (this allows your machine to power down completely).

   3. Plug your machine back into power.

   4. Once powered on, accept any updates that you are prompted to download.

3. If the machine is up to date and the issue persists, please call our Technical Support Team at 800-605-3369 for warranty or outside warranty assistance Monday-Friday from 8am to 5pm CST.

Hulu with Live TV users must check into their Home network every 30 days. For more assistance setting up your Home network, please visit https://help.hulu.com/article/hulu-home-network.

Steps

1. Tap on the Profile tab.

2. On your initials in the circle, rapidly tap 10 times.

3. Tap Check Runtime Permissions from the Advanced User Actions menu to enable Fine Location Permissions.

This error is typically caused by a communication delay from the console’s UCB.

Steps

1. Unplug the power cord from your machine, leaving it unplugged for 10-15 minutes.

2. After 10-15 minutes, plug the power cord back into the machine. Check if the error message reappears.

3. If the UCB error returns, please call our Technical Support Team at 800-605-3369 for warranty or outside warranty assistance Monday-Friday from 8am to 5pm CST.

This error is typically caused by a communication delay from the console’s UCB.

Steps

1. Verify that all available updates have been installed.

   1. Tap on the Profile tab

   2. On your initials in the circle, rapidly tap 10 times

   3. Tap Check for Updates in the Advanced User Actions menu

   4. If any updates are available, install them now

2. In most cases, this can be resolved by power cycling the machine 1-3 times:

   1. Unplug your machine from power.

   2. Wait 30 seconds before continuing (this allows your machine to power down completely).

   3. Plug your machine back into power.

   4. Once powered on, accept any updates that you are prompted to download.

   5. If the error returns, repeat these steps up to 3 times.

3. If the machine is up to date and the issue persists, please use the Contact Support link at the bottom of this page to get in touch with our JRNY Support Team for additional assistance.