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The Known Issues page contains a list of issues related to JRNY that are currently being investigated by our development and QA team. We’re working hard to resolve these issues and will be updating this list regularly as new issues are discovered and older issues are resolved.

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JRNY Known Issues

JRNY Built-In Products

Being Prompted to Log In Frequently

Developer Comment: Sometimes when coming back to the JRNY App, you may be prompted to Log In more frequently than usual.

Workarounds & Causes

Please try the following steps after Logging In to see if things improve:

Expand
titleEnsure Auto-Logout is disabled

Access the Advanced User Actions Menu.

  • Tap “Profile” near the bottom right of the screen.

  • Repeatedly tap on the profile icon containing your initials 10 times.

  • Tap on “Toggle auto-logout”.

    • "Auto Logout Turned Off" should be shown at the bottom of the screen in a text bubble. If "Auto Logout Turned On" is displayed, then tap on the “Toggle auto-logout” option once again to change the setting to off.

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titleDisable & Reconnect to WiFi

Forget and reconnect to WIFI network.

  • Tap on the Bluetooth symbol near the top right of the Workouts or Journal screens.

  • Tap on Manage WIFI near the bottom right of the screen.

  • Select your current network, tap Forget, and then reconnect to it.

  • Take general steps to improve WIFI connectivity environment.

  • Reduce network traffic & possible sources of interference, reposition networked devices if beneficial, and/or power cycle networked devices.

Additional Info

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titleSwitching Profiles

  • We have identified an issue where customers may be prompted to log in when switching profiles from the Who’s Working Out screen.

  • The issue occurs after the screen has gone to sleep, is woken up, and then a profile that hasn’t been used for more than an hour is selected.

  • This issue will be addressed in one of our upcoming JRNY updates.

Reference

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Peloton & Zwift Don't Remain Connected To JRNY Touchscreen Product

Developer Comment: Zwift and Peloton do not stay connected to the console. This prevents workout metrics and/or progress from being displayed in the 3rd party app.

Workarounds & Causes

Please try the following steps to see if things improve:

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titlePower Cycle Machine

  • Unplug your machine and wait 30 seconds.

  • Reconnect machine to power.

Workout Metrics Freezing or Update Improperly

Developer Comment: During a workout, the metrics (distance, burn rate, etc.) will freeze, reset, jump around and/or update slowly.  We are aware of the issue and looking into a long-term solution.

Workarounds & Causes

Please try the following steps to see if things improve:

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titlePower Cycle Machine

  • Unplug your machine and wait 30 seconds.

  • Reconnect machine to power.

Can’t Proceed Past Entertainment Options Screen:

Developer Comment:  Nothing happens when tapping the Skip or Continue button on the Entertainment Options screen.  Occasionally a 3rd party app (Netflix, Hulu, etc) cannot be selected.

Workarounds & Causes

Solution:  Please ensure your safety key is fully inserted into your treadmill and try again.

Unable to Get Past Additional Details Screen When Creating a Profile:

Developer Comment: While on the Additional Details screen, a “Oops.  Looks like we have some errors” message will be displayed and the Profile creation cannot continue.

Workarounds & Causes

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titleAlternate Log In Steps

  • Exit the Profile Creation screen.

  • Go to the Log In screen and enter in the email and password.

  • After the Confirmation Code screen appears, check the account email for an email titled “Bowflex JRNY Confirmation Code” (if necessary check Junk or Spam folder).

  • Enter in code from email.

    • If “Oops, looks like you’ve entered an invalid code” is shown, return to the Log In screen and attempt to reset the password using Forgot Password.  This will              send a new code.

    • If tapping Set Password shows an error, return to the Log In screen and attempt to log in using the password entered in the step above.

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Needing Additional Assistance? Submit a ticket here and we will keep you updated with our progress! Contact Support