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JRNY Known Issues

JRNY Built-In Products

Being Prompted to Log In Frequently

Developer Comment: Sometimes when coming back to the JRNY App, you may be prompted to Log In more frequently than usual.

Workarounds & Causes

Please try the following steps after Logging In to see if things improve:

 Ensure Auto-Logout is disabled

Access the Advanced User Actions Menu.

  • Tap “Profile” near the bottom right of the screen.

  • Repeatedly tap on the profile icon containing your initials 10 times.

  • Tap on “Toggle auto-logout”.

    • "Auto Logout Turned Off" should be shown at the bottom of the screen in a text bubble. If "Auto Logout Turned On" is displayed, then tap on the “Toggle auto-logout” option once again to change the setting to off.

 Disable & Reconnect to WiFi

Forget and reconnect to WIFI network.

  • Tap on the Bluetooth symbol near the top right of the Workouts or Journal screens.

  • Tap on Manage WIFI near the bottom right of the screen.

  • Select your current network, tap Forget, and then reconnect to it.

  • Take general steps to improve WIFI connectivity environment.

  • Reduce network traffic & possible sources of interference, reposition networked devices if beneficial, and/or power cycle networked devices.

Additional Info

 Switching Profiles

  • We have identified an issue where customers may be prompted to log in when switching profiles from the Who’s Working Out screen.

  • The issue occurs after the screen has gone to sleep, is woken up, and then a profile that hasn’t been used for more than an hour is selected.

  • This issue will be addressed in one of our upcoming JRNY updates.

Reference

Peloton & Zwift Don't Remain Connected To JRNY Touchscreen Product

Developer Comment: Zwift and Peloton do not stay connected to the console. This prevents workout metrics and/or progress from being displayed in the 3rd party app.

Workarounds & Causes

Please try the following steps to see if things improve:

 Power Cycle Machine

  • Unplug your machine and wait 30 seconds.

  • Reconnect machine to power.

Workout Metrics Freezing or Update Improperly

Developer Comment: During a workout, the metrics (distance, burn rate, etc.) will freeze, reset, jump around and/or update slowly.  We are aware of the issue and looking into a long-term solution.

Workarounds & Causes

Please try the following steps to see if things improve:

 Power Cycle Machine

  • Unplug your machine and wait 30 seconds.

  • Reconnect machine to power.

Can’t Proceed Past Entertainment Options Screen:

Developer Comment:  Nothing happens when tapping the Skip or Continue button on the Entertainment Options screen.  Occasionally a 3rd party app (Netflix, Hulu, etc) cannot be selected.

Workarounds & Causes

Solution:  Please ensure your safety key is fully inserted into your treadmill and try again.

Unable to Get Past Additional Details Screen When Creating a Profile:

Developer Comment:  While on the Additional Details screen, a “Oops.  Looks like we have some errors” message will be displayed and the Profile creation cannot continue.

Workarounds & Causes

 Alternate Log In Steps

  • Exit the Profile Creation screen.

  • Go to the Log In screen and enter in the email and password.

  • After the Confirmation Code screen appears, check the account email for an email titled “Bowflex JRNY Confirmation Code” (if necessary check Junk or Spam folder).

  • Enter in code from email.

    • If “Oops, looks like you’ve entered an invalid code” is shown, return to the Log In screen and attempt to reset the password using Forgot Password.  This will              send a new code.

    • If tapping Set Password shows an error, return to the Log In screen and attempt to log in using the password entered in the step above.

Needing Additional Assistance? Submit a ticket here and we will keep you updated with our progress! Contact Support

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