...
Last Updated:
✅ JRNY Built-In Products
Premium content can’t be accessed after signing up for JRNY
Description: If a user is logged into their JRNY profile while signing up for JRNY, this bug prevents them from accessing Premium JRNY content. While our developers are working hard, we do not have an ETA for a fix at this time.
Resolution: This one is easy! Please log out of your JRNY profile and log back in. This only needs to be done once to access the extensive workout library available to our Premium JRNY subscribers.
Disney+ Version Update
Description: When selecting Disney+ to watch during a workout, a message that a new version is available/the app must be updated will appear. In some cases, Disney+ will hang when loading.
...
Disney+ needs to be updated
The serial number from the back of the machine console
Metrics bar missing start & exit buttons during Streaming Workouts
Description: When pairing your workout with a Streaming app, this bug allows you to select more than the maximum number of metrics permitted. This causes the Start and Exit buttons to extend beyond the display.
Resolution: Reduce the number of metrics selected before beginning the workoutA fix for this was included in the 2.19 Release. If you see this issue, please submit a ticket through the Feedback & Support button on the JRNY Profile screen or email jrnyplatform@bowflex.com. In the meantime, use the steps below to resolve.
| Expand | ||
|---|---|---|
| ||
|
Confirmation code is not being received
Description: This bug affects profiles that are in the process of being created. It typically occurs when JRNY is closed before the Confirmation Code is entered. Users will typically see “I think you’ve already got an account…” displayed. Password resets and confirmation code requests are not completed while in this state.
...
| Expand | ||
|---|---|---|
| ||
Adding jrnyplatform@bowflex.com to your safe or trusted senders list should allow the confirmation code to be received if it is blocked by the email service provider. Steps vary depending on the email provider. |
0G Error on Max Trainers
Description: When JRNY doesn’t know which machine it is trying to install a firmware update on, a 0G error can occur.
...
| Info |
|---|
Note: This is a potential fix we have released in an effort to restore functionality for affected customers such as yourself. Please let us if you continue to experience an issue after the update is initiated. You can Submit a Ticket or email jrnyplatform@bowflex.com with the following:
|
Required to log in too frequently
Description: Sometimes when coming back to JRNY or switching profiles, you may be prompted to log in more frequently than usual. We will be addressing this in a future JRNY update.
...
| Expand | ||
|---|---|---|
| ||
|
Can’t proceed past the entertainment options screen
Description: Nothing happens when tapping the Skip or Continue button on the Entertainment Options screen. Occasionally a 3rd party app (Netflix, Hulu, etc.) cannot be selected.
Resolution: Please ensure your safety key is fully inserted into your treadmill and try again.
Unable to get past the Additional Details screen when creating a profile
Description: While on the Additional Details screen, an “Oops. Looks like we have some errors” message will be displayed, and the user will not be able to continue creating their profile.
...
| Expand | ||
|---|---|---|
| ||
|
Workout Metrics Freezing or Update Improperly
Description:During a workout, the metrics (distance, burn rate, etc.) will freeze, reset, jump around, and/or update slowly. We are aware of the issue and looking into a long-term solution.
Resolution: Please power cycle your console by unplugging the power cord from your machine, waiting approximately 30 seconds, then plugging it back in.
Workout Profile Graph in Journal is Not Correct
Description: After the workout ends, the start of the purple line in the Workout Profile graph will be sloped, too straight, or missing.
Resolution: We are sorry you are experiencing this problem. We have confirmed the issue and are working on a resolution to put in a future JRNY release.
...
✅ JRNY Mobile App
Premium content can’t be accessed after signing up for JRNY
Description: If a user is logged into their JRNY profile while signing up for JRNY, this bug prevents them from accessing Premium JRNY content. While our developers are working hard, we do not have an ETA for a fix at this time.
Resolution: This one is easy! Please log out of your JRNY profile and log back in. This only needs to be done once to access the extensive workout library available to our Premium JRNY subscribers.
Prompted to update JRNY, but no updates are available to download
Description: After connecting to a Max Trainer SE or IC Bike SE, JRNY prompts the user to check for JRNY app updates. Tapping Update on the prompt will open the Google Play store to check for updates, but none are available.
Resolution: We are very sorry that you have encountered this issue. We have confirmed that the problem is occurring and are already taking steps to resolve it. If you've submitted a Support Ticket ticket through JRNY, we will update you once the bug has been resolved.
Bluetooth connection lost after dismissing maintenance reminder
Description: After connecting to a Max Trainer SE or IC Bike SE, JRNY provides a Maintenance Reminder for the machine. The Maintenance Reminder appears each time the connection is attempted, and when the reminder is dismissed, the Bluetooth connection is terminated.
Resolution: We are very sorry that you have encountered this issue. We have confirmed that the problem is occurring and are already taking steps to resolve it. If you've submitted a Support Ticket through JRNY, we will update you once the bug has been resolved.
I’m not receiving a confirmation code when creating a profile
Description: This bug affects profiles that are in the process of being created. It typically occurs when JRNY is closed before the Confirmation Code is entered. Users will typically see “I think you’ve already got an account…” displayed. Password resets and confirmation code requests are not completed while in this state.
...
| Expand | ||
|---|---|---|
| ||
Adding jrnyplatform@bowflex.com to your safe or trusted senders list should allow the confirmation code to be received if it is blocked by the email service provider. These steps vary depending on the email provider. |
Distance resets during a workout after 9.9 miles
(BowFlex Max Trainer SE/IC Bike SE and Schwinn 190/290)
...
Resolution: We resolved this issue with the recent console firmware update. Please attempt to update your machine’s firmware using JRNY or a USB flash drive. Instructions for updating via USB flash drive are available here: Update Console Firmware With A USB Flash Drive.
JRNY is not completing Console Firmware Updates
(BowFlex Max Trainer SE/IC Bike SE and Schwinn 190/290)
...
Resolution: Please visit Firmware Update Error for instructions to update your machine’s firmware via a USB flash drive or request a Firmware Update Kit.
Workout Profile Graph in Journal is Not Correct
Description: After the workout ends, the start of the purple line in the Workout Profile graph will be sloped, too straight, or missing.
...