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Last Updated:
JRNY Mobile App
✅ JRNY Touchscreen Products
JRNY Radio is Not Appearing
Description: JRNY Radio is not appearing when selecting entertainment options or tapping Note Icon.
Resolution: This issue has now been resolved. If you are still not seeing JRNY Radio channels for Entertainment options or when tapping the Note Icon, restart your device or touchscreen machine.
Split Keyboard is Displayed
Description: When the keyboard is displayed (Log In, Feedback & Support, etc), it will be split with half on the far left and far right edge of the screen.
Resolution: Tap the icon with 4 squares on the top left of the keyboard then select Standard Keyboard.
Disney+, Hulu, Netflix or Prime Version Update
Description: When selecting Disney+, Hulu, Netflix or Prime to watch during a workout, a message that a new version is available/the app must be updated will appear. In some cases, the app will hang when loading.
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The application that needs to be updated
The serial number from the back of the machine console
Calorie bar is missing in Calories Burned graph on Journal Workout Overview screen
Description: After workout ends, the Calories Burned graph on the Workout Overview screen will not have the bar for the most recent workout. Calorie bars for previous workouts are no longer shown.
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Workaround: This is a timing issue when the workout is ended between midnight & noon UTC (5 PM-5 AM PST, 6 PM-6 AM MST, 7 PM-7 AM CST, 8 PM-8 AM EST). If you are not able to adjust the start/end time of your workout, viewing the Journal Overview screen before starting your next workout will validate the calorie bar is present. Note, it must be viewed at least 12 hours after the workout is completed.
Workout data missing when viewing Journal on mobile device
Description: Touchscreen workout history on a phone or tablet will not display fully on the Journal Overview tab. The Calories Burned graph and Achievements / Goals graphics aren’t updated with the new workout information.
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JRNY Radio not functioning
Description: After launching JRNY Radio, the Play button will not respond to taps and “Press Play to Start” will stay on the screen.
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Workaround: Go to the Profile tab, tap the Restart button and confirm the Restart. Alternately, you may power cycle your machine by pulling the power cable and plugging it back in.
Required to log in too frequently
Description: Sometimes when coming back to JRNY or switching profiles, you may be prompted to log in more frequently than usual. We will be addressing this in a future JRNY update.
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Can’t proceed past the entertainment options screen
Description: Nothing happens when tapping the Skip or Continue button on the Entertainment Options screen. Occasionally a 3rd party app (Netflix, Hulu, etc.) cannot be selected.
Resolution: Please ensure your safety key is fully inserted into your treadmill and try again.
Workout Metrics Freezing or Update Improperly
Description:During a workout, the metrics (distance, burn rate, etc.) will freeze, reset, jump around, and/or update slowly. We are aware of the issue and looking into a long-term solution.
Resolution: Please power cycle your console by unplugging the power cord from your machine, waiting approximately 30 seconds, then plugging it back in.
Workout Profile Graph in Journal is Not Correct
Description: After the workout ends, the start of the purple line in the Workout Profile graph will be sloped, too straight, or missing.
Resolution: We are sorry you are experiencing this problem. We have confirmed the issue and are working on a resolution to put in a future JRNY release.
Confirmation code is not being received
Description: This bug affects profiles that are in the process of being created. It typically occurs when JRNY is closed before the Confirmation Code is entered. Users will typically see “I think you’ve already got an account…” displayed. Password resets and confirmation code requests are not completed while in this state.
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Adding jrnyplatform@bowflex.com to your safe or trusted senders list should allow the confirmation code to be received if it is blocked by the email service provider. Steps vary depending on the email provider. |
Unable to Skip songs in JRNY Radio (International Only)
Description: After selecting a music channel, the Skip button will be inactive and the Limited Skips modal will be displayed when it or the Thumbs Down button is tapped.
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✅ JRNY Mobile App
JRNY Radio is Not Appearing
Description: JRNY Radio or other Entertainment Apps are not appearing when selecting entertainment options.
Resolution: This issue has now been resolved. If you are still seeing a blank screen when selecting Entertainment options, you may need to restart or reinstall the JRNY app.
On machine workouts are not syncing to JRNY
Description: Workouts started and completed on a Max Trainer M6 or M8, will not sync to the Journal when connecting with the Android JRNY app afterward.
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NOTE: if there is a workout you like to do often, tap the Heart icon at any time before or after the workout to put it in the Favorites tab for easier access. |
Premium content can’t be accessed after signing up for JRNY
Description: If a user is logged into their JRNY profile while signing up for JRNY, this bug prevents them from accessing Premium JRNY content. While our developers are working hard, we do not have an ETA for a fix at this time.
Resolution: This one is easy! Please log out of your JRNY profile and log back in. This only needs to be done once to access the extensive workout library available to our Premium JRNY subscribers.
Bluetooth connection lost after dismissing maintenance reminder
Description: After connecting to a Max Trainer SE or IC Bike SE, JRNY provides a Maintenance Reminder for the machine. The Maintenance Reminder appears each time the connection is attempted, and when the reminder is dismissed, the Bluetooth connection is terminated.
Resolution: We are very sorry that you have encountered this issue. We have confirmed that the problem is occurring and are already taking steps to resolve it. If you've submitted a Support Ticket through JRNY, we will update you once the bug has been resolved.
I’m not receiving a confirmation code when creating a profile
Description: This bug affects profiles that are in the process of being created. It typically occurs when JRNY is closed before the Confirmation Code is entered. Users will typically see “I think you’ve already got an account…” displayed. Password resets and confirmation code requests are not completed while in this state.
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Adding jrnyplatform@bowflex.com to your safe or trusted senders list should allow the confirmation code to be received if it is blocked by the email service provider. These steps vary depending on the email provider. |
Distance resets during a workout after 9.9 miles
(BowFlex Max Trainer SE/IC Bike SE and Schwinn 190/290)
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Resolution: We resolved this issue with the recent console firmware update. Please attempt to update your machine’s firmware using JRNY or a USB flash drive. Instructions for updating via USB flash drive are available here: Update Console Firmware With A USB Flash Drive.
JRNY is not completing Console Firmware Updates
(BowFlex Max Trainer SE/IC Bike SE and Schwinn 190/290)
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Resolution: Please visit Firmware Update Error for instructions to update your machine’s firmware via a USB flash drive or request a Firmware Update Kit.
Workout Profile Graph in Journal is Not Correct
Description: After the workout ends, the start of the purple line in the Workout Profile graph will be sloped, too straight, or missing.
Resolution: We are sorry you are experiencing this problem. We have confirmed the issue and are working on a resolution to put in a future JRNY release.
Console displaying incorrect Speed when JRNY is connected
(Bowflex Max Trainer SE & IC Bike SE)
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Press and hold the Enter/Start and Up Arrow buttons until SYS UNITS is displayed.
Press the Enter/Start button 5 times until DISPLAY METRICS is displayed.
Press the Up or Down Arrow button until NO is displayed.
Press Pause/Stop to exit the Settings Menu.
Prompted to update JRNY, but no updates are available
Description: After connecting to a Max Trainer SE or IC Bike SE, JRNY prompts the user to check for JRNY app updates. Tapping Update on the prompt will open the Google Play store to check for updates, but none are available.
Resolution: We are very sorry that you have encountered this issue. We have confirmed that the problem is occurring and are already taking steps to resolve it. If you've submitted a Support Ticket ticket through JRNY, we will update you once the bug has been resolved.
Unable to Skip songs in JRNY Radio (International Only)
Description: After selecting a music channel, the Skip button will be inactive and display the Limited Skips modal when tapped. Tapping the Thumbs Down icon will either have no response or display the Limited Skips modal.
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