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For JRNY Built-In Products:

Related Issues

  • “No Wi-fi Connection” related messages

  • Issues pairing or finding Bluetooth devices

Best Practices

  • Disconnect Bluetooth devices after use

  • Ensure your WiFi router is within 15-20 ft. of machine (If using Wi-Fi)

(tick) Troubleshooting Steps

The following steps can help to resolve any related issues:

Wi-Fi

 Troubleshooting – Refresh the Wi-Fi Connection (Forget Connection & Reconnect)

  1. Reboot your machine, waiting for the JRNY logo screen to appear

  2. Tap quickly & repeatedly on “Launcher Version” in the top right corner of the screen

  3. From the “Select Action” menu, choose “System Settings”

  4. Select your Network, and tap “Forget”

  5. Select your Network once again, tapping the line to enter your password and then connect. Once done, tap Exit in the top right

 Troubleshooting - Connecting to Mobile Hotspot

Connecting to a mobile hotspot if available can help determine if there is something wrong on your WiFi Network end and if signal may need to be improved.

https://support.apple.com/en-us/HT204023
https://support.google.com/android/answer/9059108?hl=en#zippy=

  1. (If available) Activate the Mobile Hotspot on your Phone or Tablet

  2. Reboot the machine, waiting for the JRNY logo screen to appear

  3. Tap quickly & repeatedly on “Launcher Version” in the top right corner of the screen

  4. From the “Select Action” menu, choose “System Settings”

  5. Find and select the Hotspot name from the list, tapping the line to enter the password and then connect. Once done, tap Exit in the top right

Bluetooth

If encountering any Bluetooth device connectivity issues, please try the following:

 Check Runtime Permissions

  • Navigate to the Profile tab

  • Tap quickly & repeatedly 10-15 times on your initials in the circle

  • Select "Check Runtime Permissions"

  • Reboot the machine

 Hard Reset the Device

  • Per your devices User Manual, Factory Reset the device and attempt to connect to JRNY once more.

For the JRNY Mobile App:

(tick) Troubleshooting Steps

The following steps can help to resolve any related issues:

Wi-Fi

 Troubleshooting – Check Wi-Fi Connection

  1. Confirm you're connected to a Wi-Fi network.

  2. If the Wi-Fi network is not displayed, restart your Wi-Fi network by Power Cycling your router and attempt once again.

If the Wi-Fi network is unavailable or seems unusually slow:

  1. Try connecting to another network, if available, and see if performance improves.

  2. Turn off Wi-Fi on your mobile device. Run JRNY using cellular data and see if performance improves.

Bluetooth

If encountering any Bluetooth connectivity issues, please try the following:

 Troubleshooting - Check Bluetooth/Location/Sensor Permissions

Apple

Android

 Hard Reset the Device

  • Per your devices User Manual, Reset the device and attempt to connect to JRNY once more.

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Needing Additional Assistance? Submit a help request here:https://www.jrny.com/customer-service.html

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