How do I activate my account?

• Profiles are activated by following the "Create Profile" process in JRNY and entering the 6-Digit code sent to your email.

How do I log into my account? (website and app)

• Using your email & password, Sign in on the JRNY website to manage your membership or Log In to the JRNY app to start your workouts. Your login credentials will be the same on the JRNY website and in the JRNY app.

How do I change my password?

To change your password without signing in:

• Go to [link to Forgot Password screen]

• Enter your email.  If your email is associated with an account, we’ll send you a confirmation code.

• Fill in the Confirmation Code, New Password, and Confirm New Password fields.

• Select ‘RESET PASSWORD’.

To change your password when signed in:

• Sign in to your account on http://JRNY.com

• Go to ‘Manage Account’ in the menu dropdown (this is the round profile button on desktop or the menu button on mobile).

• Select the ‘Password’ tab on desktop, or from the slide-in menu on mobile (select the back arrow to the left of the page heading).

• Fill in the Current Password, New Password, and Confirm New Password fields.  If you don’t remember your current password, you can reset your password here [link to Forgot Password screen].

• Select ‘CHANGE PASSWORD’.

Can I update my email?

• Contact Support by using the Feedback & Support option under Profile within the JRNY app, or by emailing JRNYPlatform@nautilus.com

How do I change/update my billing address?

• Sign in to your account on http://JRNY.com

• Go to ‘Manage Account’ in the menu dropdown (this is the round profile button on desktop or the menu button on mobile).

• From the Membership & Billing screen, select ‘UPDATE INFO’.

• Update your billing address details and select ‘UPDATE’.  

• Note for Synchrony customers:  If you’re currently paying for your membership through Synchrony Financing, you’ll need to switch your payment method to a credit card (Visa, MasterCard, Amex, or Discover) if you want to manage your billing info through http://JRNY.com .  Once you do this, you won’t be able to switch back to Synchrony Financing.

How do I change/update my credit card?

• Sign in to your account on http://JRNY.com

• Go to ‘Manage Account’ in the menu dropdown (this is the round profile button on desktop or the menu button on mobile).

• From the Membership & Billing screen, select ‘UPDATE INFO’.

• Update your credit card details and select ‘UPDATE’.  For security purposes, you will need to re-enter all the details of your card, even if you’re only updating the expiration date.

How do I pause my membership?

This option is only available on a monthly plan.

• Sign in to your account on http://JRNY.com

• Go to Manage Account in the menu dropdown (this is the round profile button on desktop or the menu button on mobile).

• At the bottom of the Membership & Billing screen, select ‘Pause Membership’.

• Choose how long you’d like to pause.

• Select ‘Schedule Pause’.

• Your membership will pause at the beginning of your next billing cycle.  You can cancel the scheduled pause any time before that.

How do I resume a paused membership?

This option is only available on a monthly plan.

• Sign in to your account on http://JRNY.com

• Go to ‘Manage Account’ in the menu dropdown (this is the round profile button on desktop or the menu button on mobile).

• At the top of the Membership & Billing screen, select ‘RESUME MEMBERSHIP’.

• Note that you will be billed immediately for the current month and that your billing cycle will change.

• Select ‘CONFIRM’.

How do I remove profiles from my account? 

• Sign in to your Profile within the JRNY app (If using the JRNY mobile app, connect to your machine).

• Tap your initials in the top left corner followed by “Manage Profiles” in the dropdown menu.

• Select any Profiles you wish to remove and then choose “Unpair” to confirm removal.

How do I add a user to my account/machine/app?

• Bowflex Touchscreen Products

  • Tap your initials in the top left corner.

  • Select Create a Profile to add a new Profile, or Log Out to allow an existing user to Log In.

• JRNY App on Mobile Devices (Must be completed using the membership holder’s phone or tablet.)

  • Log in to the membership holder’s Profile.

  • Once connected to your machine, tap your initials in the top left corner.

  • Select Create Profile to add a new user or Log in with an existing Profile.

  • Connect to the machine once again to complete the process.

Note: It’s not currently possible to share membership benefits without a JRNY-compatible Bowflex Touchscreen product  or Bluetooth connectable machine.

What is JRNY? 

• JRNY is an adaptive fitness membership that evolves to fit you better with each use. It suggests personalized workouts that adapt to you and your fitness needs, helping you make progress towards your unique fitness goals. 

How does it work?

• First, the JRNY platform assesses your fitness level and designs workouts tailored to you and your personal fitness journey. Then, it recommends workouts based on your abilities and the workout experiences you favor. Finally, your JRNY® workouts automatically adjust over time as you progress. As you evolve, the more your workouts adapt to keep you challenged. This removes the guesswork and creates a personalized fitness plan you can stick to for long-term success.

What features does the JRNY membership offer? 

• Through JRNY, you can perform Adaptive Workouts based on your fitness level, ride or run through global destinations with Explore the World, and follow along with world-class trainers with our library of trainer-led videos.

• You can also access workouts curated Just for You based on your previous preferences.

How do I download the app? (website and app stores)

The JRNY App can be downloaded from your device’s App Store.

• [JRNY - Google Play]

• [JRNY - Apple Store]

Getting started with the app (fitness assessment and first workouts)

1. Fitness Assessment

• Make sure your volume is turned up & get ready for the Fitness Assessment.

• Follow the audio coach through a few intervals

• On the speed dial, hit the highlighted Burn Rate zones by adjusting your speed

How do I connect to other third party apps?

For built-in touchscreen products:

• On your personal mobile device, open the third party app you’re wanting to connect.

• On your machine touchscreen, find & select “Workout with your Favorite App” under Programs->Standard Workouts.

• Once the “Workout with your Favorite App” exercise is started, open Bluetooth within the third party app and connect to your machine.

For products without a touchscreen:

• Power on your machine and open your third party app, connecting to the machine through the Bluetooth menu

Am I able to mirror or cast JRNY onto a larger screen?

•  While the JRNY app is designed to be used with your device on the go, mirroring to a TV or larger screen is a great way to enhance the experience and get the most out of your workouts. Check out the mirroring options in your personal streaming device or TV to learn more. 

• Please follow these steps per your device type:

  • [Google Chromecast Steps link]

  • [Apple Airplay link]

Note: A third party device is needed to cast the JRNY app (ex. Chromecast, Apple TV, etc.)

How do I start a workout?

• To start a workout, choose your workout type from the tabs within JRNY

  • Programs - Adaptive & Manual Workouts

  • Explore the World - Virtual Routes

  • Videos - Trainer Led Workout Routines

• Once you’ve selected a tab, tap on a workout to view a summary of the exercise

• Once you’ve found your desired workout, hit Select & choose any Entertainment, Radio Stations, or Explore the World routes you’d like to pair with it!

• Once completed, your workout data can be found within the Journal tab along with any Milestones

Note: The Fitness Assessment must be completed before workouts will display.

What metrics does the JRNY platform share with me?

You can customize your metrics bar by toggling certain metrics on and off using the gear icon menu during a workout. Metrics customization is only available on Bowflex Touchscreen products and within Adaptive or Explore the World workouts.

• Time (Remaining) - Time remaining until workout ends

• Time (Total) - Time elapsed since start of workout

• Interval Timer (Middle of Screen) - Time remaining in the current interval

• Calories - Calories burned since start of workout

• RPM - Revolutions per minute

• Resistance/Incline - Numeric value showing current level

• Burn Rate - Amount of Calories per minute burned, calculated based on Resistance & Speed

• Heart Rate - Reading of heart rate from Bluetooth HR monitor or HR hand zones

Why can I only access JRNY with Motion Tracking programs on tablets?

When using the JRNY app, we want you to have the best experience possible. Our Motion Tracking workouts  are currently best suited for devices with larger screens such as tablets. We are continually working to improve the JRNY platform and will expand this functionality to other mobile devices–making it even easier for you to experience the full range of the JRNY app on-the-go.

Why is the Dumbbells tab not showing on my device?

The Dumbbells Tab is only displayed when a Bowflex® SelectTech® 552 or 1090 dumbbell has been added to your home gym. To add dumbbells to your home gym, go to your Profile Tab, then Manage Home Gym, and add the dumbbell. Be sure to Save the addition to your profile. Once complete, select the program tab then the dumbbell tab.

What does the “Device Partially Supported” message mean?

The device running the JRNY app may have an older or outdated processor (armv7 processors) that cannot handle some of the features of the motion tracking system. Certain features may be disabled when using this device with the app.

Some unsupported devices:

• Samsung Galaxy Tab A7 (SM-T500)

• Samsung Galaxy Tab A 10.1 (2019) (SM-T510)

• Samsung Galaxy Tab A 10.1 (SM-T580)

• Amazon Fire HD 10 (KFMAWI)

• Samsung Galaxy Tab 4 10.1 (SM-T350)

How do I get JRNY motion tracking to recognize my forms?

First, make sure that you’re in full view of the camera. The motion tracking system will guide you through two body positions to ensure it can accurately count your reps and provide form guidance. 

• Stand facing the camera with your arms fully extended above your head. You may need to move back so that your body is in full view. 

• Lay on the floor parallel to the camera (tablet) with your arms fully extended in front of you. You may need to lower the tablet or tilt (if using a tablet stand [https://www.bowflex.com/fitness-accessories/tablet-holder/101000.html#q=tablet%2Bstand&start=1 ]) the camera until your body is in full view.

Why is JRNY motion tracking missing my first reps?

There tends to be a second or two delay between when the coach says to get started and when the workout timer begins. Pause to begin your reps until the workout timer sounds and starts.

 Why is JRNY not tracking my reps accurately?

It’s likely that the software is having trouble separating your form from the background. We suggest wearing a contrasting outfit from the background. And if possible, select a background free of visual clutter. Items worn with similar colors to the background and shadows, such as shoes, can sometimes be visually confusing.

If your motion is still not being captured, review the figure tracker window during a workout to see if there are any background interferences. Adjust your position so the interference is outside of your field of motion, move the interference (if possible), or hide it with a non-patterned, solid color blanket or towel.

 How do I make the workout easier if the level is too high?

If you are unable to physically perform an exercise exactly, adjust it to what you can do. Such as instead of a High Plank Push Up, do the Push Ups using your knees. In time, you may be able to perform the workout.