Why can I only access JRNY with Motion Tracking programs on tablets?
When using the JRNY app, we want you to have the best experience possible. Our Motion Tracking workouts are currently best suited for devices with larger screens such as tablets. We are continually working to improve the JRNY platform and will expand this functionality to other mobile devices–making it even easier for you to experience the full range of the JRNY app on-the-go.
Why is the Dumbbells tab not showing on my device?
The Dumbbells Tab is only displayed when a Bowflex® SelectTech® 552 or 1090 dumbbell has been added to your home gym. To add dumbbells to your home gym, go to your Profile Tab, then Manage Home Gym, and add the dumbbell. Be sure to Save the addition to your profile. Once complete, select the program tab then the dumbbell tab.
What does the “Device Partially Supported” message mean?
The device running the JRNY app may have an older or outdated processor (armv7 processors) that cannot handle some of the features of the motion tracking system. Certain features may be disabled when using this device with the app.
Some unsupported devices:
Samsung Galaxy Tab A7 (SM-T500)
Samsung Galaxy Tab A 10.1 (2019) (SM-T510)
Samsung Galaxy Tab A 10.1 (SM-T580)
Amazon Fire HD 10 (KFMAWI)
Samsung Galaxy Tab 4 10.1 (SM-T350)
How do I get JRNY motion tracking to recognize my forms?
First, make sure that you’re in full view of the camera. The motion tracking system will guide you through two body positions to ensure it can accurately count your reps and provide form guidance.
Stand facing the camera with your arms fully extended above your head. You may need to move back so that your body is in full view.
Lay on the floor parallel to the camera (tablet) with your arms fully extended in front of you. You may need to lower the tablet or tilt (if using a tablet stand [https://www.bowflex.com/fitness-accessories/tablet-holder/101000.html#q=tablet%2Bstand&start=1 ]) the camera until your body is in full view.
Why is JRNY motion tracking missing my first reps?
There tends to be a second or two delay between when the coach says to get started and when the workout timer begins. Pause to begin your reps until the workout timer sounds and starts.
Why is JRNY not tracking my reps accurately?
It’s likely that the software is having trouble separating your form from the background. We suggest wearing a contrasting outfit from the background. And if possible, select a background free of visual clutter. Items worn with similar colors to the background and shadows, such as shoes, can sometimes be visually confusing.
If your motion is still not being captured, review the figure tracker window during a workout to see if there are any background interferences. Adjust your position so the interference is outside of your field of motion, move the interference (if possible), or hide it with a non-patterned, solid color blanket or towel.
How do I make the workout easier if the level is too high?
If you are unable to physically perform an exercise exactly, adjust it to what you can do. Such as instead of a High Plank Push Up, do the Push Ups using your knees. In time, you may be able to perform the workout.