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App Performance

App Performance

Owned by Noah Tanzer (Deactivated)
Last updated: Oct 09, 2023
1 min read

 

 

For JRNY Built-In Products:

 

Related Issues

  • Suddenly returning to the JRNY or Android Logo screen

  • JRNY seems slow or unresponsive

  • Interruption of services due to pop ups on screen

Best Practices

  • Keeping the machine plugged in often to receive regular updates

  • Allow workouts to save to your Journal before powering off

Troubleshooting Steps

The following steps can help to resolve any related issues:

Check for Updates

  • Navigate to the Profile tab

  • Tap quickly & repeatedly 10-15 times on your initials in the circle

  • Select "Check for Updates”

  1. Reboot the machine, waiting for the JRNY logo screen to appear

  2. Tap quickly & repeatedly on “Launcher Version” in the top right corner of the screen

  3. From the “Select Action” menu, choose “Check for Updates”

Power cycle your machine:

  • Unplug the power cord from your machine

  • Wait 30 seconds (this allows the machine to completely power down)

  • Plug the power cord back into your machine

  • Watch your console to ensure it progresses past the "Powered by Android" screen

  • If the issue persists, power cycle your machine again using the steps above, leaving it powered down for up to 15 minutes.

 

For the JRNY Mobile App:

 

Troubleshooting Steps

The following steps can help to resolve any related issues:

Check for Updates

  • Navigate to your devices App Store and check that any available updates are downloaded.

  • Per your devices User Manual, Clear the cache for the JRNY App. Then attempt to use the app once more.

 

Needing Additional Assistance? Submit a help request here: Contact Support